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Careers

Customer Service Representative

Provide professional, courteous, and timely support to customers through phone, email, and chat channels.

Full-time · W-2Remote — United StatesHourly base + performance bonus

Responsibilities

  • Respond to customer inquiries within established SLAs
  • Document interactions accurately in our systems
  • Escalate complex issues following defined procedures
  • Maintain professional and empathetic communication

Qualifications

  • High school diploma or equivalent
  • Prior customer service experience preferred
  • Strong written and verbal English communication
  • Reliable internet and a quiet remote work environment

Hiring process

  1. Application
  2. Resume review
  3. Phone interview
  4. Team interview
  5. Offer
  6. Onboarding & training

Equal Opportunity Employer

SERVINCA is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.